

Delhivery is Hiring SeniorAssociate – Account Management
Join Delhivery as an Associate/Sr. Associate – Account Management
Department: Account Management
Employee Type: Permanent
Experience Range: 0 - 2 Years
Locations: Multiple Locations
About the Role
Delhivery is looking for passionate and driven individuals to join our Account Management team as an Associate/Sr. Associate. In this role, you will be responsible for driving revenue growth, maintaining client relationships, and ensuring high service levels.
Key Responsibilities
-
Achieve revenue and volume growth targets for assigned accounts.
-
Ensure collectibles and outstanding payments are within the agreed credit period.
-
Develop and maintain client records on CRM.
-
Cross-sell various Value-Added Services (VAS) offered by Delhivery.
-
Perform WhatsApp NDR verification.
-
Manage communication modules and client interactions.
-
Identify and execute growth levers for volume and revenue expansion.
-
Maintain commercial expectations within agreed margin guardrails.
-
Enhance operational performance by reducing RTO and ensuring high SLA.
-
Establish strong relationships with Founder/Co-Founder levels across client portfolios.
-
Identify reasons for any business downtrend and document next steps in the CRM.
-
Cross-sell Delhivery’s business lines such as B2C Heavy, LTL, Warehousing, and Cross-Border services.
Key Skills & Qualifications
-
1-2+ years of experience in SME Account Management or Inside Sales.
-
Strong communication skills in English and Hindi.
-
Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, logic formulas).
-
Data-oriented and systematic approach to problem-solving.
-
Experience with CRM tools like Salesforce, HubSpot, LeadSquared, or Zoho (Preferred).
-
Previous experience in the logistics industry is a plus.
Why Join Delhivery?
-
Be a part of India’s leading logistics and supply chain solutions provider.
-
Work in a dynamic and fast-paced environment with career growth opportunities.
-
Gain valuable experience in client management and business expansion.
Apply Now and be part of the Delhivery success story!