Delhivery is Hiring SeniorAssociate – Account Management
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Delhivery is Hiring SeniorAssociate – Account Management

Delhivery is Hiring SeniorAssociate – Account Management

Join Delhivery as an Associate/Sr. Associate – Account Management

Department: Account Management

Employee Type: Permanent

Experience Range: 0 - 2 Years

Locations: Multiple Locations

About the Role

Delhivery is looking for passionate and driven individuals to join our Account Management team as an Associate/Sr. Associate. In this role, you will be responsible for driving revenue growth, maintaining client relationships, and ensuring high service levels.

Key Responsibilities

  • Achieve revenue and volume growth targets for assigned accounts.

  • Ensure collectibles and outstanding payments are within the agreed credit period.

  • Develop and maintain client records on CRM.

  • Cross-sell various Value-Added Services (VAS) offered by Delhivery.

  • Perform WhatsApp NDR verification.

  • Manage communication modules and client interactions.

  • Identify and execute growth levers for volume and revenue expansion.

  • Maintain commercial expectations within agreed margin guardrails.

  • Enhance operational performance by reducing RTO and ensuring high SLA.

  • Establish strong relationships with Founder/Co-Founder levels across client portfolios.

  • Identify reasons for any business downtrend and document next steps in the CRM.

  • Cross-sell Delhivery’s business lines such as B2C Heavy, LTL, Warehousing, and Cross-Border services.

Key Skills & Qualifications

  • 1-2+ years of experience in SME Account Management or Inside Sales.

  • Strong communication skills in English and Hindi.

  • Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, logic formulas).

  • Data-oriented and systematic approach to problem-solving.

  • Experience with CRM tools like Salesforce, HubSpot, LeadSquared, or Zoho (Preferred).

  • Previous experience in the logistics industry is a plus.

Why Join Delhivery?

  • Be a part of India’s leading logistics and supply chain solutions provider.

  • Work in a dynamic and fast-paced environment with career growth opportunities.

  • Gain valuable experience in client management and business expansion.

Apply Now and be part of the Delhivery success story!