Flipkart Hiring Assistant Manager - Content Writing Job 2025

Assistant Manager - Content Writing | Flipkart | Bangalore, Karnataka

About Flipkart

At Flipkart, we’re driven by our purpose of empowering every Indian’s dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million and product coverage across more than 150 million items in 80+ categories, we focus on creating sustainable growth, supporting entrepreneurship, and promoting employment opportunities. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes Flipkart Health+, Myntra, and Cleartrip.

Job Title

Assistant Manager - Content Writing

Location

Bangalore, Karnataka

Open Position

1

Skills Required

• Content Writing

• Content Management

• Customer Communication

• Grammar Nuances

• Research & Proofreading Skills

• Interpersonal Skills

Education Qualification

• Bachelor's degree, preferably in media/communication or journalism

• Graduate (Any discipline)

Desirable Skills

• Content management and customer communication experience

• Ability to write with a deep understanding of customer experience

• Strong research and editing skills

Experience

2 to 3 years in content writing within the customer service domain

About the Role

We are seeking a talented Content Writer to help us craft effective and engaging content across various channels like email, SMS, IVR, social media, and training. The successful candidate will be responsible for creating non-promotional content, developing customer surveys, and providing training and knowledge management content. This role involves researching industry trends, customer choices, and best practices from the e-commerce ecosystem to create compelling, effective content.

Responsibilities

• Create non-promotional content for voice, email, chat, and social media channels

• Develop customer surveys to gather insights

• Produce training and knowledge management content

• Ensure content is easy to comprehend, clear, concise, and aligned with the brand’s voice

• Research industry trends and best practices to craft impactful content

• Work with stakeholders to determine content requirements and optimize communication channels

• Optimize content for cost-effectiveness and readability

To Succeed in This Role

• Bachelor’s degree (preferably in media/communication or journalism)

• 2-3 years of experience in content writing, especially in the customer service domain

• Excellent writing, proofreading, and editing skills

• A good understanding of grammar and writing styles

• Ability to meet tight deadlines with minimal supervision

• Fluent in both spoken and written English and Hindi

• Strong interpersonal and stakeholder management skills

Why Work with Us?

At Flipkart, you get the opportunity to make a difference in the lives of a billion Indians. You'll work with some of the brightest minds, encouraged to experiment, learn, and grow in a collaborative environment. We offer industry-leading policies that ensure a work-life balance for you and your loved ones.

We pride ourselves on our values of audacity, bias for action, customer-first, integrity, and inclusion. Flipkart is the place to maximize your potential and contribute to meaningful challenges.

Diversity and Inclusion

Flipkart is an equal opportunity employer. We are committed to fostering a workplace culture where every individual is valued for who they are, regardless of race, gender identity, sexual orientation, nationality, or any other characteristic. We believe that diverse teams drive innovation and create value for our customers and society.

Interested in this role? Apply now to join Flipkart and be part of our dynamic team!