Urgent Freshers Hiring For Chat Process in Tech Mahindra

Job Description

Greetings from Tech Mahindra !!!

• Job Role Customer Care Representative.
• Good Communication Skills, good logical ability and able to give answers on E-com situational questions.
• Chat (Blended Process) Fresher / Min 6 Months Experience into Customer Care is Mandatory
• Mode of Work Work From Office
• Working Days 6 Days & One Rotational Week off
• Education Any HSC/Graduate Can Apply
• Shift Timing 24/7* (Rotational) for Male
• For Female – 7am to 8 PM (Rotational)

 

Training Days – 15-17 Days (Training Timing – 7 am to 4 pm / 4 pm to 1 Am) Cab facility available in odd hours only in training

Key Responsibilities:

• Handle customer queries and concerns via chat in a professional manner.
• Provide accurate and timely solutions to customer issues.
• Maintain a high level of customer satisfaction by delivering prompt and efficient support.
• Document customer interactions and escalate issues to the relevant team when required.
• Follow standard chat support protocols and procedures.
• Work collaboratively with the team to improve customer service processes.

Requirements:

• Education: Any graduate (12th pass may be considered for exceptional candidates).
• Experience: Freshers and experienced candidates can apply.
• Skills:
  • Excellent written communication skills in English.
  • Good typing speed (25-30 WPM with accuracy).
  • Basic knowledge of computers and customer support tools.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle multiple chats efficiently.

Perks & Benefits:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for career growth and development.
• Friendly and professional work environment.

 

Travel Allowance is also provided in Odd hours

Office Address for Interview - Tech Mahindra, A8, 1st Floor, Knowledge Boulevard, Noida Sector 62, Next to IMS College