Urgent Freshers Hiring For Chat Process in Tech Mahindra
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Urgent Freshers Hiring For Chat Process in Tech Mahindra

Urgent Freshers Hiring For Chat Process in Tech Mahindra

Job Description

Greetings from Tech Mahindra !!!

  • Job Role Customer Care Representative.
  • Good Communication Skills, good logical ability and able to give answers on E-com situational questions.
  • Chat (Blended Process) Fresher / Min 6 Months Experience into Customer Care is Mandatory
  • Mode of Work Work From Office
  • Working Days 6 Days & One Rotational Week off
  • Education Any HSC/Graduate Can Apply
  • Shift Timing 24/7* (Rotational) for Male
  • For Female – 7am to 8 PM (Rotational)

 

Training Days – 15-17 Days (Training Timing – 7 am to 4 pm / 4 pm to 1 Am) Cab facility available in odd hours only in training

Key Responsibilities:

  • Handle customer queries and concerns via chat in a professional manner.
  • Provide accurate and timely solutions to customer issues.
  • Maintain a high level of customer satisfaction by delivering prompt and efficient support.
  • Document customer interactions and escalate issues to the relevant team when required.
  • Follow standard chat support protocols and procedures.
  • Work collaboratively with the team to improve customer service processes.

Requirements:

  • Education: Any graduate (12th pass may be considered for exceptional candidates).
  • Experience: Freshers and experienced candidates can apply.
  • Skills:
    • Excellent written communication skills in English.
    • Good typing speed (25-30 WPM with accuracy).
    • Basic knowledge of computers and customer support tools.
    • Strong problem-solving abilities and attention to detail.
    • Ability to handle multiple chats efficiently.

Perks & Benefits:

  • Competitive salary package.
  • Performance-based incentives.
  • Opportunities for career growth and development.
  • Friendly and professional work environment.

 

Travel Allowance is also provided in Odd hours


Office Address for Interview - Tech Mahindra, A8, 1st Floor, Knowledge Boulevard, Noida Sector 62, Next to IMS College