Hiring at HCLTech For Senior Specialist 2025

Job Opening: Senior Specialist – Noida (B-Tech Required)

Company Name: HCLTech

Location: Noida, India

Key Features:

Role: Senior Specialist

Experience Required: 2.5 - 5 Years

Qualification: B-Tech

Skills Required:

Client Life Cycle Management
Root Cause Analysis
Knowledge Base Management
First Call Resolution
Customer Satisfaction (CSAT)

Job Responsibilities:

Provide support for on-call escalations and conduct root cause analysis of issues.
Independently resolve tickets within agreed Service Level Agreement (SLA) for ticket volume and time.
Adhere to quality standards, regulatory requirements, and company policies.
Contribute to value-adding activities such as knowledge base updates, management, and coaching freshers and analysts.
Ensure positive customer experience and CSAT through First Call Resolution with minimal rejected resolutions or reopened cases.

Qualification:

B-Tech (Engineering degree)

Age Criteria:

No specific age criteria mentioned.

Skills:

Client Life Cycle Management

Root Cause Analysis
Effective Communication
Problem-Solving
Knowledge Base Management

Eligibility:

B-Tech graduates with 2.5 - 5 years of relevant experience in customer service or technical support.

Basic Salary:

Competitive salary based on experience.

Additional Benefits:

Health insurance
Performance incentives
Professional development opportunities

NOTE: Grab your Opportunity Now!! Only 1 vacancy is available!