IndiGo Hiring Officer Airport Operations | Customer Services Job 2025

Company Name:

IndiGo

About Company:

IndiGo is India’s largest and most preferred passenger airline, operating 2,200+ daily flights with a fleet of 400+ aircraft across 130+ destinations, providing affordable fares, on-time performance, and a courteous, hassle-free experience.

Job Role:

Officer – AO&CS (Airport Operations & Customer Services)

Role Details:

You will be responsible for ensuring safe, secure, and on-time operations at the airport, handling various customer-facing and operational functions, maintaining IndiGo’s high-quality service standards while ensuring compliance with all operational guidelines.

Key Responsibilities include:

Terminal Services:

• Handling reservations, ticket sales, and cash remittance.

• Managing check-in counters, baggage screening, and assisting special customers.

• Supporting customers with mishandled/damaged baggage and reporting.

• Filing necessary flight papers post departure.

Security:

• Performing security checks following company guidelines and security programs.

• Managing threat assessment and response capabilities.

• Ensuring adherence to quality and emergency response procedures.

• Preventing theft and pilferage of company property.

Ramp Operations:

• Confirming ETA of flights and coordinating equipment readiness.

• Managing bay operations, recording touchdown and chock times.

• Overseeing baggage handling and ramp alignment for safety.

• Managing smooth passenger deplaning and timely equipment retrieval.

• Completing ramp documentation and ensuring adherence to loading instructions.

Location:

PAN India Airports (will be allocated as per base requirements)

Key Features:

• Opportunity to join India’s leading airline
• PAN India locations with rotational shifts including night shifts
• Multiple operational areas to build a long-term aviation career
• Equal opportunity employer ensuring an inclusive environment
• Structured training and on-ground learning

Qualification:

Graduation in any discipline (mandatory for freshers)

Age Criteria:

18 years and above (as per IndiGo guidelines)

Skills:

• Good verbal and written communication
• Customer handling with a positive attitude
• Ability to work under pressure and in rotational shifts
• Basic computer knowledge
• Team player and quick learner

Eligibility:

• Freshers and experienced candidates welcome
• No visible tattoos
• Valid passport mandatory
• Physically fit to perform operational duties
• Must provide previous employment documents (for experienced candidates)

Requirement:

• Flexibility to work in shifts, including nights and weekends.

• Ability to handle physically demanding tasks.

• Comfort with operational and customer service responsibilities in a fast-paced environment.

• Strict adherence to SOPs, safety, and security protocols.

Basic Salary:

₹25,000 – ₹40,000 per month (depending on role, location, and experience)

Additional Benefits:

• Travel concessions and staff tickets
• Medical insurance and ESIC
• PF and statutory benefits
• Uniforms provided
• Skill enhancement and career growth opportunities within IndiGo

Interview Details:

Application Deadline: 20 July 2025, 11:59 PM IST
Online assessments (Math, speech, written) followed by in-person interviews.
Candidates will be informed of interview dates via email/WhatsApp after screening.