Croma Hiring Customer Service Specialist Job 2025

Company: Croma – Infiniti Retail Ltd.

Job Locations: Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

Experience Required: 0 to 9 Years

Openings: 1

Employment Type: Full Time, Permanent

Industry Type: Retail (Electronics / Consumer Goods)

Key Responsibilities:

• Answer customer inquiries through phone, email, live chat, and in person

• Resolve customer complaints efficiently and professionally

• Gather customer feedback and recommend improvements to enhance customer experience

• Provide detailed product and service information

• Process orders, returns, and exchanges accurately

• Maintain and update customer data and purchase history

• Escalate unresolved or complex issues to relevant departments or supervisors

• Ensure customer satisfaction by delivering prompt and courteous service

Eligibility Criteria:

• Education: Any Graduate / Postgraduate

• Experience: 0 to 9 years (Freshers can apply)

• Skills Required: Strong communication, problem-solving, customer-handling skills, time management, and organizational ability

Salary and Benefits:

• Estimated In-hand Salary: ₹18,000 – ₹28,000 per month (based on location and experience)

• CTC Range: ₹2.5 LPA – ₹4.2 LPA approx.

• Other Benefits: PF, ESIC, employee discounts, structured growth path, in-house training programs

Job Type:

• Full Time

• Department: Customer Success, Service & Operations

• Role Category: Customer Service / Customer Support / Client Handling

Important Notes:

• Multiple locations available — candidates should mention preferred city during application

• Professional grooming, communication, and a service-focused mindset are essential for this role

• No registration or consultancy charges involved

Join Croma’s customer-centric team and be a part of India’s leading electronics retail brand. Deliver service that delights — every day.