Application Tech Support Practitioner Jobs in Gurugram - Accenture IT Support

Company Name:
Accenture

About Company:
Accenture is a leading global professional services company providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. The company is committed to innovation, quality, and client satisfaction, delivering world-class solutions across industries.

Job Role: Application Tech Support Practitioner

Location: Gurugram

Job Responsibilities:

Act as the primary interface between clients and applications/systems.

Provide voice support to clients for troubleshooting and resolving technical issues.

Build knowledge and support the team in incident resolution.

Participate in problem-solving discussions and contribute to continuous process improvement.

Document and maintain accurate records of client interactions and technical solutions.

Collaborate with cross-functional teams to resolve complex technical issues.

Assist in training new team members on technical support processes and tools.

Stay updated with product knowledge and industry trends.

Qualification:

15 years of full-time education.

UG: B.Tech/B.E. in any specialization.

PG: Any Postgraduate.

Skills:
Must-Have:

Service Desk Management

Service Desk Voice Support

IT service management principles and best practices

Excellent communication and interpersonal skills

Troubleshooting and incident management

Familiarity with remote desktop tools and ticketing systems

Good-to-Have:

Experience with cloud-based service desk platforms

Knowledge of ITIL framework and practices

Salary: Not Disclosed

Other Details:

Experience: 0-2 years

Employment Type: Full Time, Permanent

Department: IT & Information Security

Role Category: IT Support

Location: Gurugram Office