International Voice Process Executive Jobs in Noida

Company Name: 
Cognizant

About Company:
Cognizant is a leading IT services and consulting company, providing digital, technology, consulting, and operations services to clients worldwide.

Job Role: 
International Voice Process Executive (PE)

Location: 
Noida

Job Responsibility:

Handle customer queries via phone, email, or chat.

Provide accurate information regarding company products/services.

Maintain records of customer interactions in CRM software.

Achieve performance targets like first call resolution and average handling time.

Qualification: UG – B.Com, BCA, B.A, B.Sc (any specialization)

Skills:

Strong communication and analytical skills

Proficiency in MS Office (Word, Excel, PowerPoint)

Knowledge of CRM software preferred

Salary: Not disclosed

Other Details:

Experience: 0–1 year (BPO/Call Centre preferred, not mandatory)

Drive Type: Virtual

Shift: Night shift

Work Model: Work from office

Employment Type: Full-time, Permanent

Notice Period: Immediate