Process Associate - Customer Care at Genpact - Hyderabad

Company Name:
Genpact

About Company:
Genpact (NYSE: G) is a global professional services and advanced technology company driving transformation with AI, automation, and digital solutions. With 140,000+ employees worldwide, Genpact helps enterprises solve complex business challenges and accelerate growth.

Job Role: 
Process Associate – Customer Care

Location: 
Hyderabad / Secunderabad

Job Responsibility:

Manage 3+ customer chats simultaneously

Respond to customer queries promptly within policies

Troubleshoot issues related to domains, hosting, servers, SSL, email, and web technologies

Collaborate with internal teams to provide solutions

Upsell and cross-sell relevant products to customers

Report bugs, provide suggestions, and replicate issues

Maintain process knowledge and continuously upskill

Deliver excellent customer service with professional communication

Qualification:
Any Graduate / Diploma (Preferred B.Tech or computer certification/diploma)

Skills:
Strong written and verbal communication (neutral English accent)

Typing speed 40–45 WPM with 80%+ accuracy

Knowledge of internet, email clients, domains, hosting, and security

Customer support and sales techniques

Analytical and problem-solving ability

Flexibility to work shifts including weekends

Salary: Not disclosed (Industry standard, 0–2 years experience)

Other Details:

Experience: 0–2 years (Freshers eligible)

Employment: Full-time, Permanent

Role Category: Customer Success

Industry: Analytics / KPO / Research

Genpact is an Equal Opportunity Employer – no fees charged during hiring process