International Voice Process Executive - BPO Job in Gurugram

Company Name: Smart Source

About Company:
Smart Source is a leading BPO organization specializing in global customer support and business process management solutions. Known for its dynamic work environment, Smart Source focuses on empowering professionals with growth opportunities while delivering world-class service to international clients.

Job Role: International Voice Process Executive

Location: Gurugram, Haryana

Job Responsibility:

Handle international customer interactions via voice and non-voice channels.

Resolve customer queries efficiently and provide excellent service.

Maintain accurate records of customer interactions and transactions.

Collaborate with team members to achieve performance targets.

Ensure adherence to company policies and quality standards.

Qualification:

Graduates (UG/BE/B.Tech/Any Graduate)

Freshers or candidates with up to 1 year of experience in customer service or any international BPO process.

Skills:

Strong communication skills in English.

Proficiency in handling calls, emails, and chat support.

Customer-focused mindset with problem-solving abilities.

Knowledge of CRM tools and call management software is a plus.

Preferred backgrounds include B.Com, BBA, B.Sc, B.Tech, MCA, MBA, or equivalent.

Salary:

Freshers: ₹23,800 per month

Experienced (6 months to 1 year): Up to ₹32,000 per month

Annual CTC: Up to 4.70 LPA

Other Details:

Work Schedule: 5-day workweek

Employment Type: Full-time, Permanent

Role Category: Non-Voice / Customer Success & Operations