Customer Service Executive - Tata Capital Hiring

Company Name:
Tata Capital

About Company:
Tata Capital is a leading financial services provider in India, offering a wide range of financing solutions, including consumer loans, business financing, and wealth management. With a strong customer-first approach, Tata Capital focuses on delivering innovative financial products and seamless service across multiple sectors.

Job Role:
Customer Service Executive – Sales (NCV Finance & Other OEM)

Location:
Mumbai, Delhi/NCR, Pune, Bangalore, Hyderabad, Chennai

Job Responsibilities:

Generate leads and drive business from assigned dealerships as well as the open market.

Build and maintain strong relationships with dealer staff to achieve sales objectives.

Update Post Disbursal Documents (PDD), RC details, First EMI, and non-starter collections to maintain portfolio accuracy.

Communicate finance schemes, payouts, and RC details to dealership staff regularly.

Implement finance schemes at dealer level and conduct periodic training for dealer sales teams.

Understand customer requirements and guide them on suitable finance schemes.

Share daily MIS reports with case-wise lead status from dealerships.

Achieve minimum targets as per the productivity matrix.

Maintain login-to-conversion ratios as per company standards.

Qualification:

Undergraduate: Any Graduate

Postgraduate: Any Postgraduate

Skills:

Customer Service & Handling

Sales & Lead Generation

Business Development

Finance Scheme Explanation

Strong Communication and Relationship Management

Marketing & Customer Support

Salary:
Not disclosed by the employer.

Other Details:

Department: Sales & Business Development

Industry: Banking - Financial Services

Role Category: Sales Support & Operations

Employment Type: Full-Time, Permanent