Associate - Backoffice US HR - Wipro

Company Name:
Wipro

About Company:
Wipro is a leading global information technology, consulting, and business process services company. Known for its innovative solutions and strong corporate culture, Wipro provides career opportunities in IT, HR operations, and back-office services across India and globally.

Job Role:
Associate – Backoffice (US HR Operations)

Location:
Gurgaon, Sector 48, Candor Tech Space, IT/ITES, SEZ, Tikri, Gurgaon – 122001 (Delhi/NCR)

Job Responsibilities:

Handle incoming help requests from US clients via telephone and email in a courteous manner.

Document all relevant client information, including name, department, contact details, and nature of the query.

Learn product details to provide better client interaction and troubleshooting.

Track, record, and document all queries, resolutions, and steps taken.

Resolve client queries as per the SLAs defined in the contract.

Maintain logs and records of all customer queries according to standard procedures.

Follow standard processes and procedures to ensure accurate and timely problem resolution.

Qualification:

Undergraduate: Any Graduate (BA/B.Com/B.Sc/BBA/BMS/B.Tech)

Postgraduate: Any Postgraduate (MA/M.Com/MBA/PGDM/PG Diploma)

Full-time MBA/B.Tech freshers not eligible

Skills:

Non-Voice Process Handling

Back Office Operations & Backend Operations

Data Entry & Management

Communication Skills

Customer Service

Basic MS Excel

Salary:
Not disclosed by the employer

Other Details:

Experience: 0–3 years (Freshers welcome)

Shift: Night shift (Both side cab available)

Working Days: 5 days a week; Saturday & Sunday fixed off

Service Agreement: 1 year (mandatory)

Age Limit: 22–27 years

Immediate joiners preferred (within 10–15 days)

Interview Date & Time: 3rd October, 11:30 AM – 2:00 PM