IGT Solutions Hiring Customer Support Executive Jobs in Bhopal

Company Name:
IGT Solutions Pvt. Ltd.

About Company:
Founded in 1998, IGT Solutions is a global leader in BPM, technology, and digital services, with a strong focus on delivering exceptional customer experiences. The company employs over 13,500 professionals across 19 delivery centers worldwide, including India, UAE, USA, China, and more. IGT partners with leading global brands in aviation, travel, and hospitality sectors.

Job Role:
Customer Support Executive – Premium Aviation Process (Inbound Voice)

Location:
Bhopal, Madhya Pradesh

Job Responsibilities:

Handle inbound voice customer service queries.

Take ownership of customer issues and resolve them efficiently.

Escalate unresolved cases to appropriate internal teams.

Collect accurate information and document solutions.

Ensure seamless communication and customer satisfaction.

Qualification:

Minimum 12th Pass or Graduate (any stream)

Freshers and experienced candidates both can apply

Skills:

Excellent verbal communication skills in English (mandatory)

Strong problem-solving and customer-handling abilities

Ability to work in rotational shifts including night shifts

Good interpersonal skills and adaptability

Salary:
₹12,500 – ₹15,500 per month + Incentives (₹3,500 – ₹5,000 per month)

Other Details:

Job Type: Full Time, Permanent

Openings: 200+ positions

Shift: Rotational (6 days working, 1 rotational week off)

Night/early morning cab facility provided

Industry: BPM / BPO

Department: Customer Success, Service & Operations

Role Category: Voice / Blended (Customer Retention – Voice Process)

Required Documents:

Resume (Hard Copy & Soft Copy)

Educational Certificates (12th/Graduation)

Government ID Proof (Aadhaar/PAN)

Passport Size Photos

Contact Person:
Shruti – WhatsApp Resume at 8319581542