SBI Card Hiring Executive Customer Services Jobs Gurugram T1 Service

Company Name:
SBI Card

About Company:
SBI Card is a leading credit card issuer in India, offering a wide range of credit cards to meet diverse customer needs. Focused on innovation and digital payments, SBI Card empowers customers with seamless financial solutions while fostering an inclusive, diverse, and employee-friendly workplace. The company emphasizes employee growth, wellbeing, and a culture of recognition and rewards.

Job Role:
Executive – Customer Services, T1 Service

Location:
DLF Cyber City, Tower C, Block 2, Building 3, Gurugram, Haryana – 122002

Job Responsibilities:

Handle inbound and outbound calls from credit card holders to resolve queries, complaints, and service requests.

Ensure high-quality customer service in line with agreed SLAs.

Achieve daily performance targets such as AHT, productivity, first call resolution, cross-sell, and CSAT.

Monitor process adherence, escalate issues, and provide real-time input for process improvement.

Maintain documentation, compliance, and timely resolution across sub-processes.

Identify areas for process automation and improvement through RPA initiatives.

Qualification:

Graduate in any discipline

Skills:

Knowledge of customer service processes

Stakeholder management and problem-solving abilities

Process orientation and attention to detail

Ability to meet KPIs such as first response time, quality, productivity, and schedule adherence

Salary:

As per company standards (details available on application)

Other Details:

Industry: Financial Services & Insurance (FSI)

Employment Type: Full-time, Permanent

Inclusive workplace with gender-neutral policies, health benefits, and wellness programs

Measures of Success: FRT Rate, Real-time resolution rate, zero avoidable escalations, process adherence

Required Documents:

Resume

Educational Certificates

Government-issued ID proof