Diwali Mega Drive 2025 - Jio Social Media -WFH

Company Name:

Reliance Jio

About Company:

Reliance Jio is one of India’s leading telecom and digital service providers, known for revolutionizing connectivity and customer experience. With a focus on innovation, technology, and digital transformation, Jio offers exciting career opportunities for professionals seeking growth in customer engagement and social media support roles.

Job Role:

Social Media Process Executive (Blended Process – WFH)

Location:

Remote (Work From Home)
Hiring Office Locations: Delhi, Pune, Mumbai

Job Responsibilities:

Handle customer queries and concerns through social media platforms, primarily Twitter (X).

Respond promptly to customer comments, messages, and posts with professionalism.

Manage social media engagement and ensure quick issue resolution.

Coordinate with internal departments to provide accurate and timely responses.

Maintain daily activity reports and ensure service quality standards are met.

Qualification:

Graduation not required

Candidates must not be pursuing studies

Age limit: 18–40 years

Skills Required:

Excellent English communication skills (verbal and written)

Strong knowledge of Twitter (X) and other social media platforms

Prior experience in BPO / International Voice / Blended Process preferred

Ability to multitask and handle fast-paced online interactions

Good analytical and problem-solving approach

Salary:

Up to ₹4 LPA (Negotiable based on experience)

Other Details:

Employment Type: Full-Time, Permanent

Working Days: 6 days/week, 1 rotational week off

Shifts: Rotational or split shifts

Working Hours: 9 hours/day (including 1-hour break)

Interview Timings: 10:00 AM – 6:30 PM

Contact Person: Sheetal Vig

Email: sheetal.vig@ril.com