Tech Mahindra Hiring for Customer Care E-Commerce Process Jobs 2025

Company Name:
Tech Mahindra Business Services (TECHMBS)

About Company:
Tech Mahindra Business Services is a global leader in technology-driven customer experience management. A part of the Mahindra Group, TECHMBS focuses on delivering next-generation BPO and BPM solutions to top-tier global clients. With innovation, agility, and empathy at its core, Tech Mahindra is known for empowering employees and providing growth-driven career opportunities in the digital and e-commerce sectors.

Job Role:
Customer Care Executive – Premium E-Commerce Process

Location:
Noida, Uttar Pradesh

Job Responsibilities:

Handle customer interactions through chat or voice for a leading e-commerce client.

Assist customers with product details, order placements, tracking, cancellations, and returns.

Resolve customer complaints and provide quick, professional solutions.

Stay updated with product launches, offers, and discounts.

Maintain customer interaction logs in CRM systems accurately.

Collaborate with team members to resolve escalated issues.

Adhere to company quality standards and operational procedures.

Qualification:

Graduate from any discipline.

Versant Level 5 or equivalent English proficiency is required.

0–2 years of experience in customer support, BPO, or e-commerce preferred.

Skills Required:

Excellent communication skills (verbal & written)

Strong problem-solving and interpersonal abilities

Customer-centric mindset

Knowledge of basic computer operations & CRM tools

Ability to work in rotational shifts

Salary:

₹2.0 – ₹2.5 LPA (Annual CTC)

Other Details:

Experience: 0–2 Years

Openings: 100

Work Type: Full-Time, Permanent

Industry: BPM / BPO / E-Commerce Support

Department: Customer Success, Service & Operations

Working Days: 6 days/week, rotational offs

Benefits:

One-side cab facility during odd hours

Paid training and performance incentives

Career growth opportunities

Employee-friendly and inclusive work culture

Contact: Click on the apply button to get HR phone no.

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