Mega Walk In Drive at IGT Solutions Gurgaon Customer Support Executive Jobs

Company Name:
IGT Solutions

About Company:
IGT Solutions is a leading global BPM, technology, and digital services provider specializing in travel, transportation, and hospitality. With over two decades of experience, IGT delivers innovative customer experience management and technology solutions to top global airlines, travel companies, and enterprises worldwide.

Job Role:
Customer Support Executive – International Voice Process

Location:
Ground Floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram - 122016, Haryana
Nearest Metro Station: Sikanderpur / Guru Dronacharya

Job Responsibilities:

Handle inbound and outbound customer queries related to US/UK airline processes.

Provide excellent service and support to international customers via voice calls.

Ensure first-contact resolution and maintain customer satisfaction.

Meet performance targets and adhere to process guidelines.

Maintain a professional tone and demonstrate empathy in all customer interactions.

Qualification:
Undergraduate / Graduate (any stream)
Freshers and Experienced candidates both can apply

Skills Required:

Excellent communication skills in English (verbal & written)

Good interpersonal and problem-solving abilities

Willingness to work in night shifts (US/UK shift)

Basic computer knowledge

Salary:
Freshers: ₹26,000 (in-hand)

Experienced: ₹29,000 (in-hand)

Additional Incentives based on performance

Other Details:

Working Days: 5 or 6 days (Sat-Sun off / rotational off depending on process)

Benefits: Both-side cab facility, safe transport, attractive incentives, excellent work culture, and international exposure

Hiring Process:

HR Round

VNA (Voice & Accent)

Computer Test

Operations Round
(One-day selection process)

Walk-in Drive Dates: 7th November – 29th November (Monday – Friday)

Time: 9:00 AM – 3:00 PM

Click on apply button to get HR contact details