Customer Support Executive Job in Tech Mahindra Noida

Company Name: 
Tech Mahindra

About Company:
Tech Mahindra is a leading multinational IT and business process services company under the Mahindra Group. It provides digital transformation, consulting, and business process outsourcing services to clients worldwide.

Job Role: 
Customer Support Executive (Work From Office)

Location: 
Noida / Ghaziabad / Greater Noida

Job Responsibility:

Handle inbound and outbound customer calls and provide accurate solutions.

Assist customers with product or service-related issues.

Maintain records of customer interactions and follow up on unresolved queries.

Escalate complex issues to higher support when needed.

Meet performance metrics like call quality, customer satisfaction, and response time.

Work in rotational shifts as required.

Qualification:

12th pass or any graduate can apply.

Freshers and candidates with up to 3 years of experience are eligible.

Skills:

Excellent verbal and written communication skills in English and Hindi.

Strong listening and problem-solving abilities.

Basic computer knowledge and ability to work with CRM tools.

Customer-oriented attitude and ability to handle pressure.

Salary: ₹18,000 – ₹27,000 per month (depending on experience and role)

Other Details:

Work from office only.

Rotational shifts (day and night).

Benefits may include PF, ESI, and health insurance.

Immediate joining preferred.