International Customer Service Representative Job at Teleperformance

Company Name:
Teleperformance (TP)

About Company:
Teleperformance is a global leader in customer experience management, offering multilingual support and digital service solutions for international clients.

Job Role:
International Customer Service Representative

Location:
Remote (Training + Registered Office Visit Required – Mumbai)

Job Responsibilities:

Handle inbound customer calls for service-related queries

Provide accurate resolutions within defined timelines

Update customer account information correctly

Meet quality and performance targets

Maintain professionalism and empathy during customer interactions

Work in rotational US shifts with two rotational week-offs

Qualification:

Graduation not required

Skills:

Excellent communication skills

Strong problem-solving and listening skills

Comfortable with US rotational shifts

Must be residing in Mumbai

Salary:

3-4 LPA (as per company norms)

Other Details:

Office visit required for training

Must have power backup and minimum 100 Mbps internet connection

5 working days with rotational week-offs