Work from Home Virtual Customer Support Associate at Amazon - Maharashtra and Delhi

Company Name: 
Amazon

About Company:
Amazon is a global e-commerce and technology leader, committed to being Earth’s most customer-centric company. Its Customer Service team delivers exceptional support through innovative solutions, providing assistance to millions of customers worldwide.

Job Role: 
Virtual Customer Support Associate

Location: 
Work from home – Maharashtra, India / Delhi, India

Job Responsibility:
Provide customer support through phone, chat, and email
Solve queries related to orders, products, payments, and website guidance
Use Amazon tools to navigate, research, and resolve issues efficiently
Ensure a positive and personalized customer experience
Work variable shifts including day, late, overnight, and weekends as needed
Maintain a quiet, distraction-free workspace with required technical setup
Participate in training and continuously develop skills

Qualification:
Minimum age: 18 years
Right to work in India
Strong written and verbal communication skills in English
Basic computer experience
Ability to work varying and rotating shifts

Skills:
Customer service, communication skills, problem-solving, multi-tasking, computer literacy, adaptability, attention to detail, time management

Salary: 
Not Disclosed

Other Details:
Job Type: Seasonal / Contractual
Employment Type: Full Time
Working Hours: Minimum 40 hours/week, shifts may vary between 6 am – 11 pm, including national holidays
Technical Requirements: Minimum broadband 100MB download, 10MB upload, hardwired Ethernet connection
Equipment provided by Amazon
Equal opportunity employer with training and development opportunities

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