Customer Support Executive Job in Gurugram IGT Solutions Hiring 2025

Company Name:
IGT Solutions

About Company:
IGT Solutions is a leading BPM and BPO service provider offering customer experience, digital transformation, and technology services across multiple industries. The company is known for delivering high-quality customer support through voice and non-voice processes.

Job Role:
Customer Support Executive – Domestic Voice Process

Location:
Gurugram, Haryana

Job Responsibility:
Handle inbound and outbound customer calls.
Resolve customer queries professionally and accurately.
Provide correct information regarding company products and services.
Maintain call logs and case details as per process guidelines.
Ensure customer satisfaction through effective communication.
Escalate unresolved issues to respective departments.

Qualification:
Minimum 12th pass or Graduate (any stream).
Freshers and experienced candidates can apply.
Able to work in rotational shifts.

Skills:
Good communication in Hindi; basic English preferred
Customer service
Voice process handling
Problem-solving
Basic computer knowledge
Inbound/outbound calling skills

Salary:
₹80,000 – ₹2.5 LPA + Incentives
Additional benefits: PF, ESIC, training, and career growth opportunities

Other Details:
Job Type: Full-time, Permanent
Department: Customer Support / Customer Success
Candidates must be comfortable with rotational shifts