SBI Card Executive Customer Service Job Gurugram 2025

Company Name:
SBI Card

About Company:
SBI Card is one of India’s leading pure-play credit card issuers, offering innovative and customer-centric digital payment solutions. Guided by the motto “Make Life Simple”, SBI Card focuses on convenience, rewards, and seamless financial experiences while fostering an inclusive, diverse, and employee-friendly work culture.

Job Role:
Executive – Customer Services (T1 Service)

Location:
Gurugram, Haryana (DLF Cyber City)

Job Responsibility:
Handle inbound and outbound calls from credit card customers
Resolve customer queries, requests, and complaints within defined SLAs
Ensure high customer satisfaction through first-call resolution
Achieve daily targets for AHT, productivity, quality, CSAT, retention, and cross-sell
Maintain process compliance and documentation
Identify process gaps and raise red flags to minimize escalations
Ensure timely resolution as per TAT across sub-processes

Qualification:
Graduate in any discipline

Skills:
Customer service knowledge
Communication skills
Problem-solving ability
Stakeholder management
Process and detail orientation
Adherence to quality and compliance standards

Salary:
Not Disclosed

Other Details:
Preferred Industry: Financial Services (FSI)
Benefits include wellness programs, rewards & recognition, gender-neutral policies, inclusive health insurance, and learning & development opportunities
Equal opportunity & inclusive employer