Capgemini Work From Home Chat Support Executive Hiring Now

Company Name:
Capgemini

About Company:
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. With a strong presence across the world, Capgemini helps organizations accelerate innovation and achieve sustainable growth by leveraging cutting-edge technologies and customer-centric solutions.

Job Role:
Chat Support Executive / Customer Success Associate

Location:
Work From Home (Remote)
Hiring Office Location: Pune
Candidates from Indore, Jaipur, Mohali, Kolkata, Lucknow, Gurgaon, Bangalore, Chennai can apply.

Job Responsibility:

Handle customer queries through chat and email support

Manage inbound and outbound customer interactions

Provide accurate information and resolve customer issues efficiently

Maintain high customer satisfaction and service quality

Follow company policies and communication standards

Qualification:

Graduation Not Required

Freshers and experienced candidates can apply

0 to 5 years of experience accepted

Skills:

Excellent English communication skills (written & verbal)

Chat Process & Email Support

Customer Service / Customer Care

International & Domestic BPO knowledge

Voice and Non-Voice Process understanding

Inbound & Outbound Calling

US / UK Process exposure (preferred)

Salary:

As per company standards 

Other Details:

Process: Blended Process (Chat, Email, Inbound & Outbound Calls)

Employment Type: Full Time, Permanent

Industry Type: Analytics / KPO / Research

Department: Customer Success, Service & Operations

Work From Home opportunity