Hiring Senior Executive Digital Servicing Job in Gurugram SBI Card

Company Name:

SBI Card

About Company:

SBI Card is one of India’s leading pure-play credit card issuers, offering a wide portfolio of credit cards designed to meet diverse customer needs. The company focuses on innovation, digital transformation, and delivering seamless payment experiences along with rewarding benefits. Guided by its motto Make Life Simple, SBI Card prioritizes customer convenience and service excellence.

SBI Card is an equal opportunity and inclusive employer committed to fostering a diverse workplace where employees are treated with dignity, fairness, and respect. The organization provides a dynamic work culture, strong learning and development opportunities, and comprehensive employee wellness programs.

Job Role:

Senior Executive – Digital Servicing

Location:

Gurugram, Haryana, India
DLF Cyber City, Tower C, Block 2, Building 3

Job Responsibility:

Analyze responses received from ILA and identify content defects

Raise defects in ALM as per customer query responses

Assist in closure of BRDs and track requirement gathering

Ensure timely completion of UATs for new deployments

Analyze CSAT data and highlight reasons for DSAT

Reduce service requests raised via helpline and email channels

Maintain process documentation and compliance adherence

Qualification:

Graduate in any discipline

Skills:

Process Orientation

Analytical Ability

Problem Solving Skills

Market Awareness

Knowledge of new-age tools

Understanding of data analytics tools and data lake systems

Familiarity with Spine, Turbine, or similar platforms

Salary:

As per company standards

Other Details:

Employment Type: Full Time, Permanent

Preferred Industry: FSI

Experience: Relevant experience with digital tools and analytics preferred

Measures of Success:

No adverse audit observations

Reduction in service requests

Improvement in CSAT

Strong process adherence

Apply Before: 09/04/2026