Tech Mahindra Voice Chat Process Job Noida Urgent Hiring

Company Name:

Tech Mahindra

About Company:

Tech Mahindra is a leading IT and business process outsourcing company in India, serving clients across multiple industries. Known for delivering innovative solutions and services, Tech Mahindra focuses on customer satisfaction, operational excellence, and a dynamic work environment. The company offers growth opportunities for freshers and experienced professionals in multiple roles, including customer support, technical support, and process management.

Job Role:

Voice / Chat Process Executive – Customer Service

Location:

Noida, Uttar Pradesh (Work From Office – WFO)

Job Responsibility:

Handle incoming customer calls and chat queries from e-commerce platforms.

Resolve customer complaints and provide appropriate solutions.

Maintain records of customer interactions, process accounts, and file necessary documents.

Assess customer needs to ensure satisfaction and provide complete and accurate information.

Follow up to ensure resolution of queries.

Qualification:

Undergraduate or Graduate – Freshers and Experienced candidates eligible

Skills:

Good English communication skills

Customer service orientation

Complaint handling and problem-solving skills

Voice and chat support knowledge

Ability to work in rotational shifts

Salary:

Depends on experience and communication skills

Other Details:

Full-time, permanent employment

5-day work week with rotational shifts

Immediate joiners preferred

Walk-in interview: Monday to Saturday, 10:00 AM – 3:00 PM

Office Address: A6, Sec 64, near Sahara Chowk, Noida Sec 62

Carry Hard copy of Resume, E-Aadhaar, PAN Card, and Educational Certificates