Tech Mahindra Customer Support Executive Job Noida

Company Name:
Tech Mahindra

About Company:
Tech Mahindra is a leading global IT services and consulting company, part of the Mahindra Group. The company provides digital transformation, customer experience management, and business process services to clients across multiple industries worldwide.

Job Role:
Associate Customer Support / Customer Support Executive

Location:
Noida, Uttar Pradesh

Job Responsibility:
Provide customer support via phone and written communication in English
Handle inbound client calls and deliver fast and efficient service
Resolve customer issues at the first point of contact
Escalate complex or unresolved concerns as per company procedures
Maintain quality and productivity standards
Accurately verify and update customer information
Follow compliance scripts and privacy guidelines
Use web based systems and modern tools for issue resolution
Work in a fast paced environment with shifting priorities

Qualification:
High school diploma or equivalent
Graduation not required

Skills:
Excellent English communication skills
Professional telephone etiquette
Basic computer knowledge Windows environment
Good typing and keyboarding skills
Analytical and problem solving ability
Customer service orientation
Persuasive and negotiation skills
Ability to work under time constraints

Salary:
As per company standards 

Other Details:
Experience 0 to 2 years
Freshers can apply
Shifting schedules including weekends and holidays
Open to night shifts
Employment type Full Time Permanent

Preferred Background:
Customer service or call center experience preferred
Ability to handle customer complaints and provide solutions