Latest Genpact Chat Support Job Vacancy for Freshers

Company Name:

Genpact

About Company:

Genpact is a global professional services and solutions company that helps leading enterprises with digital transformation, AI, automation, analytics, and business process management services. The company works with organizations worldwide to improve operations, enhance customer experience, and drive innovation through advanced technology solutions.

Job Role:

Chat Support Associate (Fresher)

Location:

Nagpur, Nashik, Navi Mumbai

Job Responsibility:

Handle multiple customer chats simultaneously
Respond to customer queries and provide accurate solutions
Provide support related to domain, hosting, server, SSL, email, and other technical products
Maintain high-quality customer service
Work closely with internal teams to resolve customer issues
Upsell relevant products or services when required

Qualification:

Any Graduate (Law graduates are not eligible)
Freshers can apply

Skills:

Good communication skills in English and Hindi
Customer service skills
Basic computer knowledge
Chat support handling ability
Problem-solving and analytical skills

Salary:

Not Disclosed by the Company

Other Details:

Employment Type: Full Time, Permanent
Shift: Rotational shift including weekends
Candidates must be comfortable working in a flexible schedule
Direct company hiring (No application fee)