Amazon Customer Service Associate Jobs 2026 - 12th Pass Hiring

Company Name:

Amazon

About Company:

Amazon is one of the world's leading e-commerce and technology companies, known for its customer-focused services and innovative work environment. Amazon is hiring Customer Service Associates for a permanent work-from-office role in Hyderabad, offering training, employee benefits, and long-term career growth opportunities.

Job Role:

Customer Service Associate

Location:

Tower 1, Laxmi Infobahn Private Limited SEZ, Kokapet, Ranga Reddy District, Hyderabad, Telangana

Job Responsibilities:

* Handle customer queries through phone, chat, and email.
* Assist customers with online shopping and account-related concerns.
* Support identity verification and account security queries.
* Help identify and prevent potential fraud or security issues.
* Troubleshoot customer problems and provide effective solutions.
* Navigate multiple systems and tools while assisting customers.
* Maintain high standards of customer service and communication.

Qualification:

12th Pass (10+2) and Above

Freshers and Experienced Candidates Can Apply.

Skills:

Excellent English communication skills, customer service, problem-solving, basic computer knowledge, multitasking, and ability to work with multiple systems.

Salary:

As per company standards 

Other Details:

Employment Type: Full-Time, Permanent

Work Mode: Work From Office

Language: English

Age Requirement: 18 Years and Above

Candidates must be authorized to work in India.

Rotational shifts including night, early morning, afternoon, weekends, and overtime may be required.

Business casual dress code.

Training provided by Amazon.

Benefits:

* Medical Insurance
* Site Transportation Allowance
* Meal Allowance of ₹1,100 per Month
* Night Shift Premium Pay
* Amazon Extras and Retail Discounts
* Employee Support Programs
* Learning and Development Opportunities
* Long-Term Career Growth

Documents Required:

Updated Resume

Aadhaar Card

PAN Card

10th & 12th Marksheet / Certificates

Graduation Certificate, if applicable

Government-issued photo ID as required during the hiring process

Selection Process:

Job Application & Preview

Attend Office Hours

Online Orientation

Final Selection & Joining

Important Note:

Candidates should have strong English communication skills and be comfortable working in rotational shifts. Amazon provides training and the required equipment support after selection as applicable to the role.