Amazon Hiring 12th Pass Freshers - Customer Support Jobs 2026

Company Name:

Amazon

About Company:

Amazon is a global e-commerce and technology company offering customer-centric services worldwide. The company is hiring freshers and experienced candidates for the Customer Service Associate position at its Hyderabad office. Selected candidates will assist customers with online shopping queries, account-related issues, identity verification, and order support through phone, chat, and email.

Job Role:

Customer Service Associate

Location:

Tower 1, Laxmi Infobahn Private Limited SEZ, Kokapet, Ranga Reddy District, Hyderabad, Telangana

Job Responsibilities:

• Handle customer queries through phone, chat, and email.
• Assist customers with online shopping, purchase orders, and account-related issues.
• Support identity verification and account security processes.
• Identify and report potential fraud or security concerns.
• Navigate multiple systems and tools to resolve customer issues.
• Provide accurate information and effective solutions to customers.
• Troubleshoot shopping and account-related problems.
• Maintain high standards of customer service and customer satisfaction.

Qualification:

Minimum 12th Pass (10+2).

Freshers and Experienced Candidates Can Apply.

Minimum Age: 18 Years.

Must be legally authorised to work in India.

Advanced English Communication Skills (C1 Level or Above).

Required Skills:

• Excellent Verbal and Written Communication Skills.
• Strong English Language Proficiency.
• Basic Computer Knowledge.
• Ability to Navigate Multiple Computer Systems.
• Problem-Solving and Customer Handling Skills.
• Ability to Work in a Fast-Paced Environment.

Salary:

₹3,96,000 – ₹4,70,000 Per Annum

Employment Type:

Full-Time, Permanent

Work Mode:

Work From Office

Working Hours:

• Rotational Shifts (Monday to Sunday).
• Late Night and Overnight Shifts Primarily.
• Early Morning and Afternoon Shifts as Required.
• Weekend and Overtime Availability May Be Required.

Company Facilities and Benefits:

• Medical Insurance.
• Site Transportation Allowance.
• Meal Allowance: ₹1,100/Month.
• Night Shift Premium Pay.
• 24/7 Food and Beverage Facilities.
• Games Room and Recreational Facilities.
• Lifestyle Benefits and Retail Discounts Through Amazon Extras.
• Complete Training and Equipment Package.
• Ongoing Learning and Career Development Opportunities.
• Employee Support Programs and Resource Groups.

Application Requirements:

• A Desktop or Laptop Is Recommended for Completing the Application.
• Reliable Internet Connection.
• Working Camera and Clear Audio.
• Interview and Selection Process:
• Online Application.
• Assessment and Screening.
• Further Selection Rounds as Per Company Requirements.

Application Details:

Interested and eligible candidates can apply through the official Amazon Careers website.

Important Note:

This is a permanent, work-from-office opportunity at Amazon's Hyderabad location.

Both freshers and experienced candidates with a minimum 12th-pass qualification can apply.

Candidates must have advanced English communication skills (C1 level or above).

Applicants should be comfortable working in rotational shifts, including late-night and overnight shifts.

Candidates should verify salary structure, shift timings, transportation allowance, eligibility, and other employment terms through the official Amazon recruitment portal before joining.

Work From Home job k liye click kare : https://jobs.amazon.in/app#/jobDetail?jobId=JOB-IN-0000007857&locale=en-IN